Return Policy Page

  1. Eligibility:

    • Not all products sold on Katakara are eligible for returns. Eligible products will be clearly indicated on the product page.
    • Customers have 24 hours from the time of delivery to request a return for eligible products.
  2. Return Request Process:

    • To initiate a return, customers must contact Katakara customer support within the specified 24-hour window.
    • Return requests will be evaluated based on the eligibility criteria and the reason for the return.
  3. Eligibility Criteria:

    • Eligible products must be unused, in the original packaging, and in the same condition as received.
    • Products damaged due to misuse, improper handling, or beyond the control of Katakara are not eligible for returns.
  4. Return Handling:

    • Katakara will handle the shipping fees for eligible returns.
    • Customers will be provided with return shipping labels or arrangements will be made for return pickups, depending on the nature of the product and the customer's location.
  5. Refund Process:

    • Once the returned product is received and inspected, Katakara will initiate the refund process.
    • Refunds will be issued to the original payment method used for the purchase.
  6. Exceptions:

    • Some products may have specific return policies or may not be eligible for returns under any circumstances. These exceptions will be clearly communicated on the product page.
  7. Damaged or Defective Products:

    • In the case of damaged or defective products, customers must notify Katakara customer support immediately upon discovery.
    • Katakara will arrange for the return and replacement of damaged or defective products at no additional cost to the customer.
  8. Modification of Policy:

    • Katakara reserves the right to modify this return policy at any time without prior notice. Any changes will be communicated to customers through the Katakara website or customer support channels.

By making a purchase on Katakara, customers acknowledge that they have read, understood, and agreed to abide by this return policy. For any questions or assistance regarding returns, customers are encouraged to contact Katakara customer support for prompt assistance.

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